Our Terms of Business

Astarte Web Design

The Electronic Commerce (EC Directive) Regulations 2002 requires us to declare certain information about our business publicly. The following paragraph is designed to satisfy those requirements:

Astarte Web Design is the trading name of
Anne Nichols, 4 Drovers Way, Burton, Carnforth. LA6 1HU.

General

By trading with Astarte Web Design you are deemed by law to have accepted the Terms of Business as set out below.

All terms and conditions are as governed by UK law.

Astarte Web Design will at all times endeavour to meet the Customer's requirements and delivery date but cannot be held responsible for delays or failures outside its reasonable control.

The Customer is responsible for the accuracy and content of any and all information published within their web pages.

It is the Customer's responsibility to ensure material supplied to Astarte Web Design for publication on the Internet is not in breach of copyright or UK law.

Where there are possible copyright concerns it is the Customer's responsibility to obtain the relevant permission prior to publication of any copyrighted material.

The Customer shall indemnify Astarte Web Design against any claim made for breach of copyright law or other UK legislation.

Astarte Web Design cannot accept liability in respect of information published by the Customer.

Acceptance of the Customer by Astarte Web Design is not an endorsement of the Customer's products and/or services.

Astarte Web Design shall supply the Customer with a full viewing of the web site prior to official publication.

Astarte Web Design reserves the right to refuse to publish material it considers to be in breach of UK law. In the event that such material becomes apparent post-publication Astarte Web Design reserves the right to immediately remove such content from the public domain. It is the Customer's responsibility to ensure material published is legal. Any payment made for work which is subsequently found to contain copyright or illegal material will be forfeit by the Customer.

Any photographs of Customer's employees and/or family published on the web site will be on the understanding that full permission has been given to the Customer. In the event that the Customer wishes any photographs of minors to be published in the promotion of the Customer's services or products written permission from the parents or guardians of the minor(s) must be given to Astarte Web Design prior to use.

All copyright as regards site design and original content will be retained by Astarte Web Design and may not be used elsewhere without the written consent of Astarte Web Design.

Designs used on a Customer's site will not be used elsewhere without the written consent of the Customer for whose site they were created.

Any prices detailed in Astarte Web Design's web site or other marketing information will be for guidance only. A written quotation will be provided after discussion of the Customer's requirements and any such quotation remains valid for a period of 30 days from the date of production.

Any modifications to the original web site as submitted and quoted in the original commission will be considered outside the original scope of the contract and Astarte Web Design reserves the right to charge for such modifications following a further quotation if considered appropriate.

Astarte Web Design will if required supply information on suitable internet service providers domain names and forwarding but Astarte Web Design can neither guarantee the service providers' performance nor be held responsible for any lack of service caused by the service providers.

Commissioning

At the time of commissioning the web site the Customer will pay a deposit of 20% of the quotation for the web site design and build plus the full cost for any domain registration(s) plus one year's hosting/forwarding.

Commissions for and amendments to websites will only be accepted in writing.

Astarte Web Design will complete the work as outlined in the agreement to the reasonable satisfaction of the Customer prior to final payment.

Payment will be due within 7 days of final invoice. Full internet publication of the web pages will take place only after all payments due have been received.

Hosting Renewals

Web and email hosting will be billed annually and is payable on or before the service renewal date unless a written* cancellation notice is received by us 21 days before the renewal date.

An invoice will be raised prior to the renewal date and must be paid within the time stated on the invoice to ensure continued service.

Any invoice unpaid after 21 days will have a £30 administration fee added and a statement / reminder including this will sent to the Customer. 

If full payment for web or email hosting is not received by the service renewal date the service will be suspended.

Any invoice unpaid after 35 days may be referred for debt collection.

Domains and Renewals of Domains

In the event that the Customer wishes Astarte Web Design to register a domain name Astarte Web Design will do so with the appropriate registrar.

The full cost for the initial domain registration will be invoiced by and must be paid to Astarte Web Design in advance of such registration.

Domain name renewals will be undertaken as required on the due date subject to the full cost of such renewal having been made by the Customer to Astarte Web Design on receipt of our invoice and prior to the renewal date.

With effect from 10th January 2020, any domain for which no renewal payment has been received and for which no cancellation notice has been given by the Customer prior to its expiry date may be renewed by Astarte Web Design at our discretion. Any such renewal will be subject to a reinstatement fee of £50 per domain payable by the Customer in addition to the cost of the domain renewal and any late payment administration cost applied to the invoice or statement should the Customer require the reinstatement of the domain name for their own use.

Any further negotiations with the domain name registry will be subject to agreement between the Customer and Astarte Web Design.

Where Astarte Web Design arranges a domain name registration the name will remain the legal property of the Customer for the period of the pre-paid domain registration.

Cancellation of Services

If the Customer wishes to cancel a hosting service then written* notice must be received by us at least 21 days prior to the date of cancellation or renewal.

If the Customer wishes not to renew a domain name then written* notice must be received by us at least 21 days prior to the renewal date.

Failure to give written* cancellation of a hosting service will result in the cost of the whole year's service being payable. This may also incur debt recovery services.

*This may be sent by post or by email to the addresses shown below.

Address for Cancellation Notices & Other Correspondence

Anne Nichols t/a Astarte Web Design
4 Drovers Way, Burton, Carnforth. LA6 1HU England UK

Other Contacts

Email: awd@yobunny.co.uk
Tel: 01524 781306  (Office) 

Glossary - Explanation of Terms Used

Customer - the person commissioning the web site or domain name registration and who will be responsible for all payments due for providing and/or renewing the same

Domain name - the web site address also referred to as an URL or Uniform Resource Locator 

Email - the exchange of computer-stored messages by telecommunication

Forwarding - The forwarding or redirecting of a domain name URL to a web site hosted on a different webspace

Hosting - The "housing" of a web site by a service provider

Internet - An international network linking computers for the sharing of information

ISP - Internet Service Provider - a company which provides access to the internet

Minor - A person of either gender below the age of 18 years

Webmail - Email accessed via a web page interface

Web Page - A single page of text and graphics in a format another computer can read usually but not necessarily containing links to further pages

Web Site - A group of linked pages at one URL or web address

WWW - The World Wide Web - the network of linked pages of formatted text and graphics accessed via the internet

E. & O.E