BTS will be happy to attend at the customer's premises if requested. It may not always be possible to attend immediately but every effort will be made to attend as soon as practicable or at a date and time agreeable to both parties.
Call Outs within 5 miles of BTS are FOC however please note we may limit the number of such free calls per customer per week depending on workload.
Above 5 miles radius from BTS then a charge of 45p* per mile will be incurred per site visit, payable upon completion of the repair/upgrade or on-site consultation. Journeys to the customer's premises solely for the return of systems will be FOC. If called out and BTS subsequently declines to accept the work or can offer no advice then no call out charge will be made.
Evenings and Weekends are covered at the same rates as at other times.
Use our Telephone Support service wherever possible.
* valid at the time of uploading this website but subject to review, please enquire about current charge when making an appointment.
Telephone: 01524 781306 (9am - 9pm)